Hotel Guest Policy

The hotel and its attached Villas are pleased to serve guests with well-furnished accommodation and comfortable amenities.

  1. Any damage to or loss of personal belongings is beyond our responsibility. Please take care of your valuable items and our assets.
  2. The hotel allocates space to offer guests convenient parking, but does not cover any costs associated with any damages or missing property occurring to the vehicle.
  3. Illegal or immoral action including playing gambling, sex trafficking and etc. is strictly prohibited at the hotel.
  4. Please keep public and in-room areas clean. Pets are not allowed.
  5. Unallowed trespassing to other Villas/properties is strictly forbidden.
  6. According to our tolerance policy, we will refuse to admit or refuse service or accommodation or may remove a person who while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance and/or harm to other people.
  7. All guest rooms, except outdoor balcony or terrace, are 100% non-smoking. Designated smoking areas can be found outside of the building or at the Restaurant outlets.
  8. Inflammable, hazardous materials, narcotic, and other illegal objects are strictly prohibited.
  9. Smelly objects, such as i.e. Durians, are not allowed to be kept in the room or even on the hotel area.
  10. Drones can only be used with permit of the Hotel Management.
  11. Check in at 14:00 (2:00 pm) and Check-out at noon (12:00).
  12. Exceeding check-out time will result in an extra charge at 50% of room rate.
  13. Late check out can be requested in advance and granted only subject to availability.
  14. Full room charge of an extra night shall be applied to the check-out done later than 18:00 (6:00 pm).
  15. The hotel limits the number of persons allowed to occupy in a particular guest room/Villa depending category. This maximum number shall not be exceeded and the Hotel is entitled to offer upgrade or to refuse check-in at full charge upon guest arrival, if the number of travelers exceed the confirmed reservation.
  16. An extra person is considered to be charged with an extra bed and meal plan added.
  17. A child under 5 years of age stays complimentary in a room with parents without any charge.
  18. Only registered guests and other authorized persons are allowed to use Resort facilities and does not allow unregistered guests to stay overnight at the hotel.
  19. Please follow rules and regulations available at the Hotel/Villas for attached facilities like Fire, Life and Safety, Kids Club, Transportation, Pool.