Hotel Guest Policy
The hotel and its attached Villas are pleased to serve guests with well-furnished accommodation and comfortable amenities.
- Any damage to or loss of personal belongings is beyond our responsibility. Please take care of your valuable items and our assets.
- The hotel allocates space to offer guests convenient parking, but does not cover any costs associated with any damages or missing property occurring to the vehicle.
- Illegal or immoral action including playing gambling, sex trafficking and etc. is strictly prohibited at the hotel.
- Please keep public and in-room areas clean. Pets are not allowed.
- Unallowed trespassing to other Villas/properties is strictly forbidden.
- According to our tolerance policy, we will refuse to admit or refuse service or accommodation or may remove a person who while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance and/or harm to other people.
- All guest rooms, except outdoor balcony or terrace, are 100% non-smoking. Designated smoking areas can be found outside of the building or at the Restaurant outlets.
- Inflammable, hazardous materials, narcotic, and other illegal objects are strictly prohibited.
- Smelly objects, such as i.e. Durians, are not allowed to be kept in the room or even on the hotel area.
- Drones can only be used with permit of the Hotel Management.
- Check in at 14:00 (2:00 pm) and Check-out at noon (12:00).
- Exceeding check-out time will result in an extra charge at 50% of room rate.
- Late check out can be requested in advance and granted only subject to availability.
- Full room charge of an extra night shall be applied to the check-out done later than 18:00 (6:00 pm).
- The hotel limits the number of persons allowed to occupy in a particular guest room/Villa depending category. This maximum number shall not be exceeded and the Hotel is entitled to offer upgrade or to refuse check-in at full charge upon guest arrival, if the number of travelers exceed the confirmed reservation.
- An extra person is considered to be charged with an extra bed and meal plan added.
- A child under 5 years of age stays complimentary in a room with parents without any charge.
- Only registered guests and other authorized persons are allowed to use Resort facilities and does not allow unregistered guests to stay overnight at the hotel.
- Please follow rules and regulations available at the Hotel/Villas for attached facilities like Fire, Life and Safety, Kids Club, Transportation, Pool.